A template website starts with a professionally designed layout and is then customized to match your business, branding, content, and services.

What it can include:

• Page setup and configuration
• Brand colours and typography
• Image replacement
• Content placement
• Navigation and menu setup
• Mobile-responsive layouts
• Contact forms
• Basic integrations
• Launch configuration

Template websites are suited to projects that need a polished website without requiring a completely original layout or complex custom functionality.

The final website is customized for the individual business while using an existing design as the underlying structure.

Custom websites are designed specifically around the business rather than starting from a pre-existing template.

The process can include:

• Website structure and planning
• Wireframes
• Visual design
• Custom page layouts
• User flow planning
• Mobile layouts
• Custom website sections
• Forms
• Integrations
• Front-end and back-end development
• Testing and launch preparation

Custom projects can range from smaller business websites with a unique design to larger websites with more detailed content, functionality, integrations, or user experiences.

The scope is based on what the website actually needs to contain and do.

Web applications are browser-based tools built to handle specific processes, information, or workflows.

Examples can include:

• Customer portals
• Employee or internal portals
• Administrative dashboards
• Quote generators
• Booking systems
• Reporting tools
• Searchable databases
• Account areas
• Custom forms and workflows
• Internal management systems
• Tools that connect to third-party software
• API integrations

These projects are generally built around an existing process, workflow, or problem.

The functionality is planned around how the business actually needs to use the system rather than forcing the process into a generic tool.

Maintenance covers ongoing technical work required after a website has been launched.

Maintenance can include:

• Content updates
• Software updates
• Dependency updates
• Plugin updates
• Backups
• Performance checks
• Troubleshooting
• Small design changes
• Adding or removing website content
• Fixing broken functionality
• General technical upkeep
• Minor configuration changes

Maintenance can be arranged as ongoing support or handled when needed depending on the website and the amount of regular work required.

A website redesign focuses on improving an existing website rather than automatically replacing everything from scratch.

Depending on the existing website, this can include:

• Updating the visual design
• Restructuring pages
• Simplifying navigation
• Improving mobile layouts
• Reorganizing content
• Improving accessibility
• Replacing outdated sections
• Improving website performance
• Updating imagery
• Improving typography and spacing
• Rebuilding individual sections
• Updating front-end code or components

Some redesigns can retain much of the existing website's content and functionality, while others may require a more substantial rebuild.

The amount that can be reused depends on the structure, condition, and technology of the existing website.

Emergency support is intended for website problems that need attention more quickly than a standard maintenance request.

Examples can include:

• Website outages
• Broken pages
• Major display problems
• Failed forms
• Domain issues
• DNS problems
• Hosting problems
• Deployment errors
• Critical plugin failures
• Software failures
• Website functionality suddenly stopping
• Issues significantly affecting website operation

The first step is generally identifying the source of the problem.

From there, the focus is on restoring normal operation where possible and then addressing the underlying issue.